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Customer Satisfaction Survey

We at Northeastern Communications are committed to providing you with the highest quality service possible. Your comments and input can help us achieve this goal. Please share your thoughts about your recent experience with us by completing the sections below that are applicable.

By completing this survey you will automatically be entered in a monthly drawing for a $25.00 American Express gift certificate. Thank you for taking time to help make Northeastern Communications the best it can be!

Required fields marked in bold.
Name:
Company:
Address:
Address 2:
City:
State:
Zip:
Area Code: Phone: Ext:
Fax:
Email:
Order Number:

General Comments:


Please rate your experience on a scale of 1-5.
(5 being completely satisfied and 1 being dissatisfied)


Product Sale
How would you rate your sales representative(s)?
How would you rate your customer service representative(s)?
Was your order received within the promised/expected timeframe?
Was your order complete, correct and programmed properly?
How would you rate the product value versus cost?
How would you rate your overall experience with Northeastern Communications?
Would you recommend us to other communications users?

What could we do to improve your future sales experience?




Installation / Field Service
How would you rate your customer service representative?
How would you rate the technician that performed your work?
Was your appointment made within your expectations/requirements?
Was your scheduled appointment time met?
Did the technician leave a service report and/or explain the work performed?
How would you rate the quality of the work performed?
How would you rate your overall experience with Northeastern Communications?
Would you recommend us to other communications users?

What could we do to improve your future installation / service experience?




In House Repair Service
How would you rate your customer service representative(s)?
Did the quality of your repair meet your expectations?
Did the turn around time of your repair meet your expectations?
Was the cost of your repair within your expectations?
How would you rate your overall experience with Northeastern Communications?
Would you recommend us to other communications users?

What could we do to improve your future service experience?
     

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