Service Agreements

NorcomCT offers a variety of Service Agreements that provide customers with maintenance and repair service their two-way radio system requires for a predictable annual cost. Service Agreements can be tailored to the specific needs of the customer and are an excellent way to manage the repairs and periodic service of their communications equipment along with cost effective annual budgeting.

These agreements offer a flat, fixed, quarterly or annual payment to cover the parts and labor required to repair, maintain, or align radios and systems. This ensures that equipment and systems are always operating at peak performance and to manufacturer's original specifications.

Advantages of a Service Agreement:

• Fixed budget for repairs
• Minimizes unexpected repair bills
• Scheduled preventative maintenance
• Less down time
• Priority service
• Extends life of equipment
• Assistance with managing radio inventory

What Can a Service Agreement Cover?

There are many types of coverage and service that can be provided as part of a Service Agreement. The following are some of the services we offer:

• Repair of portable radios, mobile radios, and pagers
• Repair of systems, dispatch consoles, and control stations
• Service support 24/7, 365 days a year
• Advanced exchange service for Fixed Network Equipment (FNE)
• Periodic planned preventative maintenance of portable radios, mobile radios, pagers, systems, dispatch consoles and control stations
• Routine site inspections on a monthly, quarterly, or annual basis
• Pick-Up and Delivery unit for repair
• Battery analysis
• Administrative filings for your FCC license
• Phone support for your systems and equipment from our team of Technical Support Specialists

For more information about a customized service agreement please call us at (800) 223-9008 or contact us online.