As a customer of NorcomCT you can expect the following:
- Same business day response to phone calls, emails, and web inquiries
- Fair, reasonable, and expedient compliant resolution
- Polite, courteous, and respectful customer support staff
- Easy phone and email access to our customer support staff with minimal wait or hold times
- Professional, high quality service
- Same day/next day response to field service requests
- Return of defective parts
- Notification of repair estimate and cycle time when equipment is received and processed for repair
- Notifications of changes to the original repair estimate and cycle time
- Prompt notification of repair and order completion
- Prompt receipt of detailed invoice
Certified Service Center
The Certified Service Center (CSC) program is designed as a tool to help consumers find quality service centers, to help electronics and appliance manufacturers select service centers for in-warranty repairs, and to provide a standard for professional service firms that desire to offer outstanding customer service.
Showing our customers that we mean business!
Becoming a Certified Service Center demonstrates to our customers, and the whole industry, that customer service and satisfaction are paramount to our service center. It let your customers know that they are guaranteed high quality. Our service deserves to be recognized, so take your business one step beyond the rest.
Certified Service Center (CSC) status places our business in the elite network of service centers that consumers turn to for quality assurance. Our business will be listed in the CSC directory - to be distributed to industry and consumers, as well as being listed on Consortium Members web sites.
What's Involved?
To attain Certified Service Center status, a service center must comply with specified requirements determined by representatives of all facets of the service industry.
Certification Requirements:
- Facility Service Capability
- Code of Conduct
- Appropriate Test Equipment and Tools
- Customer Service and Warranty Policy
- Management Skills
- Technician Certifications
- Licensing and Insurance
- Professional Appearance
Our Warranty Related to Service
We provide a limited warranty on our labor for a period of 90 days from date of service delivery. Parts are warrantied by the respective manufacture and do not include labor.
